Refund Policy

Improvifi Refund Policy

At Improvifi, we are committed to supporting contractors in successfully integrating financing solutions into their businesses. To ensure fairness and transparency, the following refund policy applies to all partnership plan fees.

 

Full Refund Eligibility

A contractor is eligible for a full refund of the partnership fee if:

• • Both the contractor and Improvifi have made a documented good faith effort (as defined below) to complete the enrollment process, within 30 days of payment, and
  • The contractor is unable to gain access to the platform due to being unable to successfully enroll with any portfolio partner.

Good Faith Effort means:

• Submitting all enrollment paperwork within 10 business days of receiving
• Providing required information or documentation within 10 business days of
• Attending at least one scheduled onboarding call within 30 days of

 

No Refund Eligibility

A contractor is not eligible for a refund if:

• • They fail to make a documented good faith effort to complete the enrollment process within the timelines above, or
  • They elect to discontinue the enrollment process due to circumstances outside the control of Improvifi or its lending partners.

Early Membership Cancellation (Prorated Refunds)

If a contractor has been successfully onboarded but chooses to cancel their membership early:

• • Less than 3 months active: up to 70% refund
  • 3 to 6 months active: up to 50% refund
  • 6 to 9 months active: up to 25% refund
  • 9 to 12 months active: no refund

Calculation Method: Refund eligibility is based on the number of full calendar months elapsed from the activation date through the date Improvifi receives written cancellation notice.

 

Renewal Refunds

At renewal, contractors have 30 days from the date of renewal to request a refund. Refund eligibility will follow the same conditions outlined in this policy and will be reviewed by Improvifi leadership before approval.

 

Refund Request & Review Process

• • All refund requests must be submitted in writing to Improvifi.
  • A refund review call will be scheduled with an Improvifi team
  • Leadership will provide a final decision within 15 business days after the review
  • Approved refunds will be issued back to the original form of payment within 30 business days of approval.

Governing Terms

This refund policy governs and supersedes any inconsistent representations made orally or in writing. By enrolling, contractors agree that refunds and cancellations will be handled exclusively under this policy and waive the right to pursue duplicative remedies (such as chargebacks) outside its terms, except where prohibited by law.